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Payment Policies FAQ

Here you'll find a list of frequently asked questions (FAQ) about our payment policies. Click on a question below to jump to the answer on this page. For other FAQ's by category, see our Help & FAQ's page.

Don't see your question or need more help? Email us or call us at 937-431-1982 for personalized help.

Q: Do I have to pay when I place my order?

A: No. Payment is due at the time you pick up your job. On large orders and wedding invitation orders, 50% down-payment will be due at the time the order is placed.

For orders that are being shipped, payment can be made by phone with a credit card. The order will be shipped after your payment is processed.

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Q: What are the payment methods you accept?

A: We accept personal/business checks, Mastercard, Visa, or cash. Sorry, we do not accept Discover or American Express.

CheckMastercard or VisaCash

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Q: What are your payment terms?

A: All orders are subject to net 7 days for payment, unless other specific arrangements are made prior to ordering.

Some custom jobs--such as wedding invitation orders--require a 50% down-payment at the time of placing the order. The remaining 50% will be due at the time of pick up. We will let you know if these terms apply to your order.

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Q: Can I pay by phone?

A: Yes, you may pay by credit card over the phone. You will need the following information:

  • Mastercard or Visa?
  • Credit Card Number
  • Expiration Date
  • 3-Digit Security Code (found on the back of the card, to the right of the signature box)

After processing the credit card, we can mail, fax, or email you a receipt per your request.

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